Return & Refund Policy
RETURNS
Our products have been carefully crafted to give you complete satisfaction.
However, if you change your mind, you have 14 days from receipt of your items to return them and request a refund.
Please note: We will only refund unopened products.
You are responsible for return shipping costs.
For all returns, please contact us directly at [email protected]
REFUND
If you have not received your product within three weeks of shipment, we will refund your money.
We will also reimburse you for the cost of the Chronopost service if you still have not received your product within three days of its dispatch.
Please note: Once your order tracking indicates that it has been delivered to you, it is not possible for us to proceed with your reimbursement.
If this is the case, we invite you to make a complaint to the carrier, which we always do, so that a thorough investigation can be carried out.
Complaints about your order - Hipuffy
At Hipuffy, we make every effort to ensure your satisfaction. However, if you have a problem with your order, we're here to help you resolve it quickly and efficiently.
How do I make a claim?
If there is a problem with your order (missing, damaged, incorrect product or any other problem), please follow the steps below:
-
Contact our customer service within 14 days of receipt of your order via our e-mail: [email protected]
- Your order number
- A detailed description of the problem encountered
- Photos of damaged or faulty products
-
Processing your claim:
- Once we have received your request, our team will get back to you within 48 working hours.
- The average time taken to process a claim is 7 to 14 days, depending on the nature of the problem.
-
Possible solutions:
Depending on your situation, we can propose :- Product replacement
- Total or partial reimbursement
- A credit to use on our site